Shipping policy

Orders are typically processed in 1–3 business days, excluding weekends and holidays. Carrier transit time begins after dispatch. All timeframes are estimates, not guarantees.

Standard shipping is free on qualifying orders of $50 or more within the continental United States. After processing, economy delivery is estimated at 4–7 business days and priority at 2–4. The final service and rate appear at checkout.

After processing, economy delivery is estimated at 4–10 business days and priority at 3–5. Sundays and postal holidays generally are not standard transit days. Ordering on Saturday does not imply Sunday or overnight delivery; processing and carrier cutoff times also apply.

Available services, rates, and estimates depend on the destination and appear at checkout. Economy shipments may take longer in customs or the local postal service. Choose a faster option when available if you need the order sooner; no international estimate is guaranteed.

Tracking is emailed after dispatch. For international shipments, updates can be limited after a parcel transfers to customs or the local postal service. Use the carrier link for the latest available information.

Duties, VAT, import taxes, brokerage, or other destination-country charges are not included and are the customer’s responsibility where applicable. Luvana does not control these charges or customs processing time.

The carrier determines delivery attempts. Check tracking and contact the carrier if you need to coordinate delivery or pickup. Options depend on the service and destination.

Review the address before checkout. If you notice an error, email support@luvana.com immediately with the order number and correct address. We cannot guarantee changes after processing begins. A parcel returned because an address is incorrect, incomplete, or undeliverable may require a new shipping charge; original shipping and carrier return fees are non-refundable.

Weather, high volume, carriers, and customs can cause delays outside Luvana’s control. If tracking stops updating or shows delivered and you cannot locate the parcel, check the delivery area and contact the carrier. You can also email support@luvana.com.

For questions about your order, shipping, or tracking, email support@luvana.com. Include your order number when applicable.